Shipping
Processing Times
All orders are processed and packed within 1–2 business days (Monday to Friday, excluding public holidays).
You’ll receive a confirmation email with tracking details as soon as your order is on its way.
Shipping Rates & Delivery Times
We currently ship within Australia. Standard shipping rates and estimated delivery times are calculated at checkout based on your location.
Typical delivery times:
STANDARD SHIPPING
2–8 business days (depending on destination)
EXPRESS SHIPPING
1–3 business days
Please note: rural or regional addresses may take slightly longer.
Free Shipping
We offer free standard shipping on all Australian orders over $69 AUD.
Tracking Your Order
Once dispatched, you’ll receive an email with a tracking link so you can follow your delivery every step of the way.
If you don’t see it, please check your junk or spam folder — and reach out if you need help locating it.
Shipping Errors & Delays
We do our best to ensure timely delivery, but once an order is handed to the courier, it is outside of our control.
We are not liable for delays, lost parcels, or errors caused by the carrier, but we’ll always do what we can to help resolve issues quickly.
Please double-check your shipping details at checkout — 1YOU cannot replace or refund orders due to incorrect address input.
International Shipping
We don’t currently offer international shipping, but we’re working on it.
Stay tuned.
Need Help?
For any questions about your order, please reach out — we’re here to help:
info@1you.com.au