Here to help
OUR commitment
At 1YOU, we want you to feel confident in your purchase. We take pride in the quality of our products and your satisfaction is important to us.
If something isn’t right, we're here to help.
Returns and Exchanges
Due to the hygienic nature of oral care products, we are unable to accept returns or exchanges if the packaging has been opened or the product has been used.
However, if you receive a product that is incorrect, damaged, or faulty, please contact us within 7 days of receiving your order. We'll happily arrange a replacement, exchange, or refund — whichever you prefer.
Shipping Issues
Once orders leave our warehouse, delivery is managed by the shipping carrier.
We are not liable for any delays, missing parcels, or shipping errors. However, we’ll always do our best to support you if you experience delivery issues.
Please ensure your delivery information is correct at checkout — we cannot refund or replace orders sent to an incorrect address provided by the customer.
Change of Mind
Unfortunately, we are unable to offer refunds or exchanges for change of mind, due to hygiene and safety standards.
How to Request a Refund or Replacement
If there’s an issue with your order, please email us at info@1you.com.au with:
Our customer care team will respond within 2 business days to resolve it for you.
Need Help?
For any questions about your order, please reach out — we’re here to help:
info@1you.com.au